Clinic Information and Policies

This page provides a summary of our clinic's administrative policies on common administrative questions.  Please read the information carefully to understand our policies.




Appointments

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Please ensure that you present your health card at every visit. You will be charged $40.00 for a 15-minute appointment if a valid health card is not available.

On the day of your appointment

  • For phone appointments, please be available during your scheduled appointment. 
  • For in-person appointments, please arrive 10 minutes before your scheduled appointment. 


To be fair to other patients and to manage time effectively, your doctor will only address your primary concern during your visit. If you have multiple concerns, please discuss this when you schedule your appointment. Some issues may require a step-wise appointments

Uninsured Services

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The Ontario Health Insurance Plan (OHIP) pays for medically necessary services provided to patients seen in the office. You may require some services that are not insured by OHIP – these are considered Uninsured Services.

The schedule of fees for uninsured services is recommended by the Ontario Medical Association (OMA). For your convenience, services not covered by OHIP can be paid for by paypal, cash or cheque.

Examples of services not covered by OHIP

  • travel advise and travel immunization
  • missed/cancelled appointments 
  • Blood Work for Non OHIP Procedures
  • transfer of medical records
  • drivers’ physicals
  • employment physicals
  • children’s camp physicals
  • removal of some moles/cysts
  • completion of forms including sick notes and certificates
  • medical-legal correspondence
  • notes for Massage, Physiotherapy, Orthotics


Fees are subject to 13% HST where applicable.Fees not paid within 60 days will result in additional 10% per month for interest & administration fees. Failure to pay overdue fees may result in discontinuing patient-physician relationship.


For more information Ministry of Health OHIP information​​​

Communication

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Due to  privacy concerns, we are unable to offer any medical advice or management  via email.

Communication with administrative staff about your health or investigations is also against provincial privacy regulations and you will be instructed to communicate all medical concerns with your doctor at your appointment.

Our staff will be happy to help with all other concerns.


Referrals

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Referrals to specialists and allied health professionals are not made simply upon patient request. A physician is required to assess the patient's medical situation and based on the findings, make an appropriate medical decision. Your physician may recommend additional tests before referring you to a specialist.


Referrals to specialists will be based on if it is medically necessary in the determination of the referring physician.

New Patients

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We are currently not accepting new patients. However, if you are interested to enrol in our clinic, please complete this form. We will contact you when we resume accepting new patients.

Cancellation Policy

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We require at least 24 hours notice for cancellation of appointments. If you are calling to cancel an appointment after the office is closed for the day, please leave a message on our answering machine stating your name, the time of your appointment and the doctor with whom it is booked. Failure to give the required notice will result in an administrative fee based on the OMA guidelines.

COVID-19

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Symptoms of COVID-19 range from mild — like the flu and other common respiratory infections — to severe. 

If you begin to show symptoms of COVID-19, you should:

  • go to a COVID-19 assessment centre to get tested
  • stay home and self-isolate unless you are going to the assessment centre
  • tell people you were in close physical contact within the 48 hours before your symptoms began to monitor their health and to self-isolate


If you are experiencing any of the following symptoms:

  • severe difficulty breathing (struggling for each breath, can only speak in single words)
  • severe chest pain (constant tightness or crushing sensation)
  • feeling confused or unsure of where you are
  • losing consciousness


Please call 911


If you have any questions about COVID-19 the Ontario Health website provides centralized resources on COVID-19.

If you need to discuss with your family physician, please call our clinic to arrange a virtual appointment. 

Third Party Forms

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If you have any forms that need to be filled in

  • please let us know when you book your appointment
  • please ensure that you have completed your sections prior to your appointment

Please note forms are not an insured service and are not covered by OHIP. There will be a charge to complete forms or paperwork.

Transfer Request

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If you are transferring to a physician at another location, a written request should be made by your new physician’s office and your files will be transferred to them. There is a charge for this service. Once you have transferred to another doctor, your file will be closed at the Centre for Family Medicine.

Prescription Renewals

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As our commitment to provide patient-centred medical care, we closely monitor your health and medication adherence. Your doctor will generally prescribe your medication for an appropriate duration. Closer to the end of that period, your doctor will assess your treatment progress, if necessary, make adjustments to your treatment plan. As such, it is crucial to keep your followup appointments to review your medications.
It is your responsibility to book your appointment at least two weeks before your prescription end date. Your prescription will not be renewed automatically.

Regular Preventive Screening

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The Ontario Ministry of Health recommends both males and females starting at age 50 should be screened for colon cancer with a fecal immunochemical test (FIT) every two years. Those at an increased risk for colon cancer (defined as a family history of colorectal cancer in one or more first-degree relatives: parent, child, or sibling) are recommended to have a colonoscopy. FIT testing could be discontinued at the age of 74.


Ontario Breast Screening Program (OBSP) recommends

  • women aged 50-74 of average risk is every 2 years with a mammogram,
  • women who are high risk are advised to have a mammogram and screening breast MRI every year.


Ontario Cervical Screening Program (OCSP) recommends that cervical cancer screening start when a woman turns 21 years old and are or have ever been sexually active with a Papanicalou test (cervical cytology) every 3 years. Screening is discontinued at the age of 70 if there have been at least 3 negative or regular pap tests in the past 10 years. Screening intervals may vary for some women.


Inactive Patients

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If you have not been to the clinic for at least 5 years, your file will be deemed inactive. In order to be seen by a doctor again, your chart will be reviewed and a decision will be made whether to reinstate you as a patient. We are not suggesting that you should see a doctor if you are not sick however, an annual physical is recommended and  will keep your file active.

Code of Conduct

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In an effort to provide a safe and healthy environment for staff, visitors, patients and their families, the Centre for Family Medicine expects visitors, patients and accompanying family members to refrain from unacceptable behaviors that are disruptive or pose a threat to the rights or safety of other patients and staff.  If you are subjected to any of these behaviors or witness inappropriate behavior, please report it to any staff member. Violators are subject to removal from the facility and/or discharge from the practice.